Contact information

Contact Information Policy – Vaulted Cards

Effective Date: 08/04/2025

At Vaulted Cards, we value clear and open communication with our customers. This Contact Information Policy outlines the official ways you can reach us and how we handle contact-related inquiries.

1. Official Contact Channels

You may contact Vaulted Cards through the following official channels:

📱 WhatsApp

Number: +44 7719 498605
Use this number for quick questions, order updates, or general inquiries. Messages are typically responded to within 24 hours on business days.

📧 Email

  • support@vaulted.cards

These email addresses are monitored Monday–Friday, 9:00 AM–6:00 PM (UK time). You can expect a response within 1–2 business days.

2. Purpose of Contact

You are welcome to contact us for:

  • Questions about products, orders, or stock

  • Assistance with purchases or returns

  • Feedback or concerns about your experience

  • Business or partnership inquiries

Please ensure that your inquiry is as clear and detailed as possible to allow for efficient support.

3. Unofficial Contact Channels

We kindly ask that you do not attempt to reach Vaulted Cards through personal social media accounts or unrelated contact points, as we cannot guarantee timely or secure responses through those means.

4. Privacy and Security

All communications with Vaulted Cards are handled in accordance with our Privacy Policy. We will never ask you for sensitive personal information (e.g., passwords, payment details) over WhatsApp or email.

If you ever receive a message claiming to be from Vaulted Cards that seems suspicious, please contact us directly at one of the email addresses above to verify its authenticity.

5. Response Times

We strive to respond to all inquiries as quickly as possible:

  • WhatsApp: within 24 hours (business days)

  • Email: within 1–2 business days

During periods of high volume or public holidays, response times may be slightly extended.

6. Changes to This Policy

Vaulted Cards may update this Contact Information Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting.

For any questions regarding this policy, or to get in touch:

📱 WhatsApp: +44 7719 498605
📧 Email: support@vaulted.cards

Thank you for choosing Vaulted Cards!